I wonder if you could assist with our frustration with the sales team when it comes
to selling our
caravan. We are met with a blank every time we try to ask why they
have not managed to sell our
van after promising that they would.
I read your website
with much interest and hope you can shed some light on why we can't manage to sell
a
van that is only 18 months old and in immaculate condition despite being willing
to take a loss of £ 21.000.
CAN YOU HELP ?
Hi Dave
thank you for answering my e mail regarding problems selling our van at Rockley
Park.
We bought a 2006 Swift Vendee last year and the ingoing was £46,263.00
We were
very pleased with the van and the site and spent a lovely summer in it.
However just
before Christmas my husband lost his job due to ill health, that was when our problems
started.
We found ourselves in financial difficulty and reluctantly decided to sell
our van. After experiencing the glib sales patter from the Rockley team when we bought
it we naively thought this would not be difficult.
A sympathetic response from Anna
King and later from Andrew Evans did nothing to allay our fears over just how we
were going to be able to sell it. We were informed that after just one year we could
only expect to receive
£25,000 back if we were luck enough to find a buyer.
We offered
a £500 bonus to the sales person who managed to sell it for us, but to our knowledge
no one has even looked at it.
I had a long conversation with a local Estate Agent
who told me that despite sending several potential buyers to view vans at Rockley
they have never been able to sell one privately because the sales team show buyers
round the complex and facilities and then proceed to sell either one of their own
secondhand vans or a new one.
I am so stressed and sick with worry over how much money
we have lost that it is making me ill.
I would advise anyone contemplating a caravan
purchase at Rockley Park to first establish how they would be able to sell if the
need arose.
I will keep you updated each month on how this frustrating scenario is
progressing.
Hi Dave ,
Fortunately I have not purchased a caravan although my best friend did and having seen her experiences (She has had to sell her house and now cannot get a mortgage!! And is still tied in for the next 10 yrs or so thanks to the “finance package”) I would like you to print this “reality check” on your website.
The reality of what happens in the holiday homes sales office:
You pay us £37,000 for a tin can on wheels and then pay us a further £60-
You couldn’t make it up and when you look at it like that you have to marvel at the selling skills of their reps –I think even alan sugar would be envious!!!!!
Please print this on your page to make people think before they invest –
Thanks
Dave
I was looking at a message from Rob at Seashore site and was alarmed that he was only offered £13,000 for a six month old caravan which he paid BL £26,000.
We have a caravan at Seashore and we will be selling up at the end of this year. From the stories I have read I am very alarmed at what appears to be sheer robbery by the site owner when it comes to buying back a caravan. I know people who like Rob have sold their caravan only to see it advertised a couple of days later for double the price the site paid for it! It is so blatant and so far I haven't seen any evidence of anyone overcoming this practice. Is a private sale the answer? This seems a bit iffy from what I have read. How do BL continue to get away with it?
I notice on your home page that BBC Watchdog would like to hear from anyone who has
a complaint with BL -
At least you are trying to give us a voice.
