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I will attach the email I just sent to Bourne Leisure it will be easier lol.

Bottom line is do you think i will be able to do anything about it as I really do believe we were missold this van. Haven't had a reply yet but when I do i will forward that to you too.

This was my grandfathers money that he has saved up all his life and I am not going to let it go without a fight, but need straight down the line advice am i going to have a chance of winning the fight.

thanks for any advice.

this is what I have sent to bourne leisure today as I was furious at the crap the sales office gave us. Only reason we are selling is we are moving to Scarborough and dont need a caravan at Scarborough. I have a good mind to stand outside the sales office every day and catch all the people going in to let them know they are losing all their money.
From: ?????
To: ownersexclusive@bourne-leisure.co.uk
Subject: complaint
How do I make a complaint and who do I make it to.

I brought someone onto the site today (Blue Dolphin)to buy my caravan this was after i spoke to Sue who informed me that the site did not buy the caravans back as Bourne Leisure had stopped that, I contacted Bourne Leisure and this is not the case.

I put the van for sale for 12000 only to find the buyer would have to had paid a lot more than that, none of which was explained. After both seeing Sue I sat and listened to her tell my buyer she was not aware of the sale yet she herself had told me to sell privately. then gave me some figures written on Bourne Leisures private sale agreement stating the offer price. No offer price was made as I had already been told the site couldn't buy the van. Me turning up with a buyer today caused a bit of a fuss I suspect as none of the figures had been explained or gone through until we arrived. I then came home to read through my agreements.

I asked for a settlement figure with Evergreen which has always been a nightmare as they blame the site for not setting up the direct debit mandate.they said settlement was £4120 yet the agreement says the consumer credit act says they have to give us early settlement rebate. We were told we have to pay 15% commission yet your areement says this is at the discretion of the site and is not compulsory at all.

We only came onto the site in August with our first van paid cash in full, lost on that and upgraded in October and according to my owners exclusive account you have had £18693.92 out of me since last September and if we sell and leave things as it stands we leave with £3747. Sue told us problem was no one wants the 10ft caravans, no one told us that when we bought it and you are advertising a 10ft on your dolphin site for £24000. If the age and size of the caravan is a problem then we were mis sold the caravan in the first place. I am absolutely outraged at the whole situation and want the complete truth about how we sell this van, what it is worth as its obviously not scrap value sold to a trader and if it is, then I want our money refunding as you were quite prepared to let it for the next 2 years and if it is only worth trade value we were missold it and will have to get trading standards to look at the case.

We were told £2200 site fees would be coming back but now because of the rubbish we were told it drops to 40%. We have been lied to, misinformed and i am not happy in the slightest and would like a reply or phone call today 4/4/08, before I move onto trading standards for mis selling.

After sending the first email I got a bit on one and decided to pick their agreement apart, see if you agree please.
Just a addition to our initial complaint,
section 20 of the code of practice states A caravan owner may reasonably expect to receive a fair price for his caravan if he chooses to sell - being told the caravan will only be worth selling to a trader off the site is not a reasonably fair price for a caravan we have owned for 6 months.
Section 22 the park owner may himself make an offer to purchase, we were told the site was not allowed to do that.
section 23 c the park owner can advise of the price - we were indeed advised it has to go to a trader who pay you next to nothing which also contradicts section 20.
section 24 commission shall be at the discretion of the park, no mention of any discretion there. commission MAY be subject to VAT no may there either, it was sold to us as that is how it is 15% plus VAT.
section 27g I did not know until today because my buyer asked that the rates and water were due in May, I thought they were included in the site fees as on my agreement they were added into there, so a tad of mis selling there I think.
section 27k - no where in the pack we were given did it say terms for selling etc, other than section 20 which has turned out to not be the case so mis sold again.
section 27p - I presume we were sold correctly, as long as the caravan looks like a caravan age has no bearing, where obviously it does as sue stated the age and 10ft means it will go to a trader, amd its only a 2005 atlas moonstone.
section 27t - signing the agreement. this was signed on the basis of what we were told at the time which is now evidently not true so again we were mis sold.
section 28 - When receiving a complaint you must take immediate notice of it, I presume you are members of the NAtional Caravan Council. Can you please call me tomorrow to speed this matter along as I now have a buyer waiting which is probably going to be let down as the information we got is wrong and there is no way I am going to lose all that money from mis information.